FAQ

DO YOU SHIP INTERNATIONALLY?

Yes.  We ship to Asia, Canada, New Zealand, USA, UK & Selected European Countries.

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to exchange or return. Please refer to our returns policy for more information.

HOW DO I RETURN AN ITEM?

To return your parcel, please email info@libertylee.com with the following details:

Please note, no exchange or returns on flash sales or sale collection.

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?

We are unable to process exchanges however if you would like another size or style, you are able to re-purchase the garment online and then return the unwanted garment in original condition.  We will only accept the unwanted garment by going through the returns procedure.  

HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS or PAYPAL.

Purchasing from our online store is entirely secure. Our website utilises Secure Sockets Layer (SSL) lines to transmit credit card information and personal identification information online. This ensures that the information is encrypted when it travels over the Internet and it is stored on a secure server once it arrives to the company. We do not store your credit card details nor do we share your personal information with any third party.    

You can use your PayPal which is the world's leading payment solution accepting all major credit cards and over 24 currencies. Paypal protects your payment information and is PCI compliant, meaning it is extremely secure.

DO YOU RESTOCK?

We do occasionally re-stock styles upon popular demand. If your size is unavailable in a particular style, we suggest you send us an email with the item you are interested in.  We will reply to you as soon as we can to update you on what we plan on doing.

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at info@libertylee.com.

HOW LONG DO I HAVE TO RETURN AN ITEM?

All returns must be sent back within 21 days from the date of order within Australia.  For international orders, 30 days from order date.

HAVE YOU RECEIVED MY RETURN/WHEN WILL I RECEIVE MY REFUND OR CREDIT COUPON?

Depending on how you post your return back, it will generally take between 2-4 business days to reach our warehouse. Once we have received your return it will be processed between 1-3 business days. You will receive an email notification once your refund has been processed. 

Please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED

We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel. 

Australia Post are now offering the parcel locker service, where if you're not at home and want to collect your parcel from a more convenient location 24 hours a day, you are able to send your parcel to a parcel locker.  There are over 100 parcel locker locations nationally - find your closest location here [auspost.com.au/manage-deliveries]

For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number. Please check your Spam/Junk folder for your tracking email from Australia Post as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing info@libertylee.com to receive your tracking number.

To track your order, please go to http://auspost.com.au/track or the website of your national postal service.

Please note that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves here and then again when it reached your nearest post office (generally the day it is delivered to you), therefore if the only entry says Hobart, that means it has left here and is in transit between here and you.

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our warehouse they are then property of Australia Post. Liberty Lee is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at info@libertylee.com.

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

Please feel free to email us at info@libertylee.com and we will try to respond to you as soon as we can.

HOW DO I KNOW WHAT SIZE I AM?

Please refer to our sizing chart on each individual product page, which is specific to the category you are viewing.  If you need more help our team are happy to answer all questions on sizing and fit, simply email info@libertylee.com.

GARMENT CARE

We provide care labels on all of our garments to ensure they keep their original quality. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If your garment is damaged because it was washed incorrectly we are unable to accept them back as a return.

To get the most out of your swimwear we suggest that you follow the wash/care instructions on the label inside the garment and also provided on the swing tag.

Liberty Lee will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running.

OWNERSHIP AND RISK 

Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.